Fast, practical support when your team needs help. Our support team helps resolve everyday IT issues, from login problems and email issues through to device faults, printer problems, network access issues, Microsoft 365 questions and general troubleshooting.

We focus on clear communication, practical fixes, and reducing repeat issues over time rather than simply closing individual tickets.

Common Support Areas:

• Email and Microsoft 365 issues
• Password and access problems
• Device and performance issues
• Printer and peripheral support
• Network and Wi-Fi access issues
• Application support and troubleshooting

Best Suited For:

• Businesses needing responsive day-to-day IT help
• Teams that need a clear support process
• Internal IT teams needing overflow support
• Organisations wanting better visibility of IT requests

If you already have someone managing IT internally, we can provide additional expertise, tools, escalation support, monitoring, project delivery or cybersecurity oversight.

You may like your internal team to focus on the day-to-day support and have our team help with strategic projects, or have your team focus on strategic projects while our team takes away the distraction of day-to-day support requests that may slow down the delivery of key projects. Co-managed IT support lets your team stay in control while gaining the support of our team's in-depth experience gained across multiple clients and industries.

We commonly support the New Zealand offices of international organisations, providing local expertise and boots on the ground to help your local team feel well supported.

Common Areas We Support: 

• Helpdesk overflow
• Escalation support
• Project delivery
• Microsoft 365 administration
• Cybersecurity controls
• Backup and disaster recovery
• Business continuity planning
• Monitoring and alerting
• Documentation and process improvement

Why Businesses Choose This:

• Internal IT keeps ownership of the environment
• Specialist support is available when needed
• Projects can progress without overloading the internal team
• Security and governance can be strengthened

Practical technology advice aligned with your business goals. We help leadership teams make informed IT decisions by bringing structure to technology planning, risk management, budgeting, vendor selection, licensing, project prioritisation and long-term roadmap development.

Our approach is business-first. We translate technical options into clear recommendations so you can understand what matters, what can wait, and where investment will make the biggest difference.

Includes:

• Technology roadmaps
• IT reviews and risk assessments
• Budget planning (1, 3, or 5 year cycles)
• Cybersecurity improvement planning
• Microsoft licensing reviews
• Vendor and solution selection
• Management or Board-level reporting

Useful When:

• You are planning growth or change
• IT costs or licensing need review
• Security requirements are increasing
• Leadership wants better IT visibility

Well-planned IT projects delivered with minimal disruption. We help scope, plan and deliver technology projects that improve reliability, security and business performance. From infrastructure upgrades to Microsoft 365 improvements, migrations, network upgrades and security projects, we focus on clear outcomes and practical execution.

Example Projects:

• Server and network upgrades
• Microsoft 365 migrations
• Migrations to or from cloud services
• Device refreshes
• Security improvement projects
• Backup and disaster recovery testing
• Office moves and connectivity changes

Our Project Focus:

• Clear scope and business outcomes
• Practical planning before implementation
• Communication throughout the project
• Minimising disruption to your team

Cloud solutions that are secure, practical and fit for purpose. We help businesses move to, manage, secure and optimise cloud platforms. Our approach is to understand your business requirements first, then recommend the right balance of cloud, on-premises or hybrid services.

Includes:

• Microsoft 365 management
• Azure and cloud infrastructure support
• Cloud migration planning and budgeting
• Migration to cloud
• Migration from cloud where required
• Cloud security
• Identity and access management
• Backup and recovery for cloud services

Why It Matters:

• Cloud services need to be designed and secured properly
• Costs can drift without oversight
• Identity and access controls are critical
• Not every workload belongs in the same place

Microsoft 365 is at the centre of many businesses, but it needs to be configured, secured and managed or governed properly. We help with Microsoft 365 licensing, security, Teams, SharePoint, OneDrive, Exchange Online, Intune and Copilot readiness.

Includes:

• Microsoft 365 setup and management
• SharePoint and Teams structure
• Licensing optimisation
• Autopilot and Intune adoption

Key Outcomes:

• Better Microsoft 365 value
• Improved security and access control
• More structured collaboration
• More purposeful use of a service you are already paying for

We help businesses explore practical AI adoption, including Microsoft Copilot and Copilot Agents, with a focus on security, governance and real business use cases.

Includes:

• Copilot readiness reviews
• Copilot adoption planning
• Copilot Agents guidance
• AI policy and governance
• Secure AI usage guidance
• AI budget controls to limit unintended overspend

Key Outcomes:

• Advanced AI abilities within the Microsoft 365 ecosystem and governance model
• Access to multiple vendors AI models, including Claude by Anthropic and ChatGPT by OpenAI

Security that protects your business without making work harder than it needs to be. We help businesses reduce cyber risk through practical, layered security controls across users, devices, data, cloud services and networks.

Our focus is helping business owners understand where their risks are, what needs to be prioritised, and how to improve security in a way that supports the business rather than slowing it down.

Security is a journey, not a destination. Emerging threats, evolving standards, and routine changes to your environment can and do create security gaps. Ongoing compliance reporting is every bit as important as implementing a security change in the first place to ensure a small issue that quietly arises gets noticed and corrected before it bites.

Includes:

• IT security reviews
• Risk assessments
• Cloud security
• Device security
• Endpoint protection
• Email security
• Security Awareness Training
• Multi-factor authentication
• Passkeys
• Conditional access
• Network security
• Password management
• Biometric security and Windows Hello
• Cyber insurance readiness
• Compliance support

Common Priorities:

• Protecting user accounts
• Reducing phishing and email risk
• Securing devices and cloud services
• Improving visibility and reporting
• Meeting insurer or client security expectations
• Achieving SMB1001 certification
• Ensuring ongoing compliance with standards

Technology controls are important, but people remain a key part of business security. We provide security awareness training to help staff recognise phishing, scams, suspicious links, password risks and unsafe data handling practices.

Training Topics May Include: 

• Phishing and email scams
• Password and MFA safety
• Safe use of Microsoft 365
• Data protection basics
• Reporting suspicious activity
• AI and information security awareness

Why It Helps:

• Improves staff confidence
• Supports a stronger security culture
• Reduces avoidable risk
• Helps staff know what to report and when

Planning for the moments when things go wrong reduces their impact by allowing for significantly faster recovery. Hardware failures, cyber incidents, accidental deletion, sabotage, natural disasters and service outages can all interrupt business operations. We help design, manage and test backup and recovery solutions so your business can recover critical systems and data when needed. We also work with your team to develop disaster recovery strategies, allowing your team to get back to generating business revenue fast after a disaster strikes.

Includes:

• Server Backup strategy
• Microsoft 365 backup
• Server backup
• Desktop computer and laptop backup
• Business continuity planning
• Disaster recovery planning
• BCDR solutions
• Recovery testing
• Incident recovery support

Design To Reduce:

• Data loss
• Extended downtime
• Recovery uncertainty
• Business disruption after an incident

When something goes wrong, your business needs a clear response plan and experienced support. We help investigate, contain and recover from IT incidents, while also helping reduce the chance of repeat events.

Can Include:

• Initial triage
• Account and device containment
• Security review
• Recovery coordination
• Vendor liaison
• Post-incident recommendations
• Backup recovery support

Typical Scenarios:

• Suspicious email activity
• Compromised user accounts
• Device compromise
• Ransomware and encrypted files
• Unauthorised remote access
• Unexpected outages
• Data loss or accidental deletion

Your internet and network connections are now critical business infrastructure. We help arrange, manage and support business fibre, UFB broadband, wireless, VPN and connectivity services to keep your team connected.

If an internet outage would cause a critical interruption to your business, we can help with automated failover to a second ISP or a secondary connection method to keep your people and your systems operating.

Includes:

• Business fibre and UFB connections
• Internet failover options
• Router and firewall support
• VPN and secure remote access
• Wi-Fi planning and support
• Connectivity troubleshooting
• ISP coordination

Why It Matters:

• Cloud and voice services rely on good connectivity
• Poor internet affects productivity quickly
• Failover can reduce business disruption
• One accountable IT partner simplifies support

Modern networks connect people, devices, cloud services, phones, printers, security systems and remote workers. We design, deploy and support networks that are secure, reliable and appropriate for your business.

Includes:

• Switches and wireless networks
• Firewalls
• Secure remote access
• Multi-site access to support remote offices
• VPNs
• VLANs and network segmentation
• Network monitoring
• Office network upgrades
• Guest Wi-Fi

Common Goals:

• Improve reliability
• Strengthen security
• Support cloud services
• Enable secure remote access
• Prepare for growth or office changes

Business phone systems should integrate with the way your team works. We help businesses implement and support modern telephony solutions, including cloud phone systems and Microsoft Teams-based calling where appropriate.

Includes:

• Cloud phone systems
• VoIP services
• Teams Phone guidance
• Number porting coordination
• Handsets and softphones
• Call routing
• Internet and voice readiness checks

Useful When:

• Your current phone system is ageing
• Your team needs flexible calling options
• You want voice to integrate better with Microsoft 365
• You are moving office or changing internet services

We help businesses select, purchase, configure and manage the computer hardware, software and subscriptions best suited for the needs of their teams. This includes procurement of computers, warranty tracking, Microsoft licensing, software renewals and lifecycle planning.

The aim is to make sure your team has the right tools, your subscriptions are appropriately managed, and your devices lifecycles are planned rather than replaced in a rush.

Includes:

• Desktops, laptops and peripherals
• Microsoft 365 licensing
• Security software
• Warranty and lifecycle management
• Subscription management
• Procurement advice
• Vendor coordination
• Device replacement planning

Business Benefits:

• Better cost visibility
• Smooth budgeting
• Reduced licensing waste
• Consistent device standards
• Improved warranty and renewal management

Automation serves to reduce repetitive work, improve consistency, and let your team get on with higher value work to support your clients. We help identify and automate repeatable business and IT processes using tools such as Microsoft 365, Power Automate and modern workflow platforms.

The right automation can reduce manual effort, improve internal consistency, limit missed steps and free your team to focus on higher-value work.

Examples:

• User onboarding and offboarding workflows
• Approval workflows
• Document and notification automation
• Reporting automation
• Repetitive admin process reduction
• Microsoft 365 workflow improvements

Good Automation Candidates:

• Processes that happen frequently
• Tasks with clear decision points
• Workflows where missed steps create risk
• Manual reporting or notification tasks